Step 1

The first step is to read the information leaflet about the centre and the services we provide.

Information leaflet

Step 2

If you decide to access the counselling service then complete the following three documents

The information contained in all these forms will be kept confidential.

Step 3

Once you have completed the forms, send them to us and pay the one-off assessment fee of £40 (£20 if you are unemployed, retired or a student) to book an appointment for an assessment.

The completed forms can be sent via post (to the address on the form) or electronically, by email

Regarding your assessment fee, YOU CAN PAY ONLINE HERE

Step 4

Once we have received your form and payment, you will be offered an appointment for an assessment within four weeks.

During this appointment, you will have an opportunity to talk about yourself, explain why you are seeking counselling at this time in your life and also ask questions about the process.

The therapist who meets you for your assessment will discuss with you the individual and group counselling services offered at WLM HCC, and help you decide what type of counselling may be more helpful for you at this time. 

In some cases, we may ask you to attend a follow-up assessment appointment, with the same assessment counsellor, or with the Clinical Service Manager.

Fees for counselling vary and can be discussed at the assessment. We ask all clients to agree on a donation for their counselling fee on a sliding scale based on their capacity to contribute.

Step 5

Following from the assessment meeting(s), our counselling team will identify a suitable referral for you. 

You will be contacted by one of our counsellors within four weeks from your assessment appointment, and if there is a delay you will be advised on the waiting times to start your sessions. 

Step 6

When you first meet with the counsellor you will both agree on a counselling contract. This simply talks about the responsibilities of both you as a client, and those of the counsellor. It also sets in place things like confidentiality, length of sessions, what happens at the end of the agreed period. Here is a copy of a  sample contract.

Ending 

After your counselling has finished it would be helpful to us to receive your feedback. You can use the following form Feedback

Our counselling service is accredited by the British Association for Counselling and Psychotherapy and all our counsellors abide by the BACP Ethical Framework.

If you require any further information please contact us on 020 7354 4791 or at [email protected].

'Amazing space to explore myself'


Zoe