We have a thorough referral and assessment process, working with individuals and their advocates to plan a bespoke transition programme for anyone moving to our Care Home.

Referrals come to us from a wide variety of backgrounds, Hospital Social Work Teams, Social Care Providers, Community Social Work Teams including placement breakdowns, and individuals looking to leave the family home. The catchment area is pan-London, however, we welcome referrals from throughout the UK. In each case, we assess the needs, abilities and personality of the individual in detail, to determine their suitability. The purpose of our assessment is also to ensure that we are offering a home in which the individual will be able to achieve positive outcomes with regards to their own aspirations.

Referrals can be made by a social worker, care manager, families/advocates, although the care manager acting on behalf of the service user must be consulted before an assessment can take place.

During the referrals process, the service user, their family, friends and/or advocates and the care manager/social worker are offered the opportunity to visit Haven House for themselves, allowing them the opportunity to meet the other service users and staff. Where it is not possible or appropriate for the service user to visit in person, it is important to have guidance from someone who knows the individual well and can make recommendations on their behalf.

Should all parties, including the service user themselves, agree that the placement is appropriate, the care manager will apply for funding. If, and when, funding is agreed, a transition plan can then be devised, which will be specifically tailored to the individual’s needs, in order to provide as much support as possible during the move.

This process is designed to help the service user, and all those supporting them, to feel as confident as possible that the placement will be a success.

Please see below for more information and to make a referral. Or please call the home’s management team on 020 7263 3315 or by email.