WLM The Haven - Our people make the difference Our people are ultimately why our residents enjoy living with us. It is their experience, expertise and skills that make a real difference to residents lives. The enormous collective experience throughout the staff team at Haven House means we can provide the expertise our residents demand. Whether these demands are large or small, complex or simple, our committed teams of people have the ability to deliver high-quality social care provision. West London Mission’s investment in its people is a fundamental part of our philosophy. This commitment has enabled us to retain staff and attract new staff of the highest calibre. We are rightly proud of our staff retention rate that is clearly beneficial to maintaining continuity of care in the service provided.