Our work Work areas WLM The Haven WLM The Haven - Principles of Care What are our principles of care? At WLM The Haven we aim to help you lead a life that is both satisfying and fulfilling. We want to help meet your needs in a way that respects your individuality. Privacy and dignity We will ensure that we respect your privacy and dignity at all times, especially with regard to: • giving personal care, including bathing, washing. • consultation with health and social care professionals, • consultation with legal and financial advisors, • maintaining social contacts with relatives and friends, • entering bedrooms, toilets and bathrooms, • the way we deal with death and bereavement. Independence and choice We will help you to exercise choice and control over your life by: • Informing you and your relatives and friends how to contact an advocate, should you wish to do so. • Enabling you to bring personal possessions with you to help to make your room feel as 'homely' as possible. • Ensuring that you have access to your personal records. Ensuring that you are offered choice in relation to: • Leisure and social activities and cultural interests, • Food, meals and mealtimes, • Routines of daily living, • Personal and social relationships, • Religious observance. What services are provided? • personal care • all meals and drinks, including special diets catered for • laundry facilities • a number of outings throughout the year • entertainment• residents are informed of the outcome of the meetings. • All bedrooms comply with minimal requirements regarding usable floor space as stated in the National Minimum Care Standards • Activities/leisure • Friendly environment • Support with alcohol consumption • Support with personal hygiene • Allocated keyworker • Assistance with budgeting • Individual care plans • Garden • Emotional support • Advice/informal counselling • Advocacy • Dispensing medication • Assistance with funeral arrangements Accesses to the following services are available (an additional charge may be made): • Hairdressing • Chiropody • Dentist • Optician • Doctor • Mental Health Team • Day centres • Leisure centre/activities/library • Spiritual needs • Detox/Rehab • Counselling • Re establishing contacts with friends and family • Social Services • Independent advocacy services • Developing interest and hobbies • Educational facilities What services do we not presently provide: • Nursing Care